Return & Refund Policy - Excellent Silver House

 Refund Policy for Excellent Silver House
 
Address: No 14, Nittambuwa, Colombo Road

Thank you for shopping with Excellent Silver House. We take pride in offering high-quality Jewellery and customer satisfaction. If you are not fully satisfied with your purchase, we are here to assist.

Returns

  • Returns are accepted within 3 days of purchase.
  • Items must be unused, in original condition, and with original packaging intact.
  • Proof of purchase is required.

Refunds

  • Once we receive and inspect the item, we will notify you of the refund status.
  • If approved, your refund will be issued to your original payment method.
  • Shipping fees are non-refundable.

Exchanges

  • You may request an exchange for a different item, size, or design within 3 days.
  • Contact our support team to initiate the exchange process.

Non-Returnable Items

We cannot accept returns or refunds for the following:
  • Custom-made or personalized Jewellery
  • Gift cards
  • Items that show signs of wear or damage not caused by us

Return Shipping

  • Customers are responsible for return shipping unless the item was incorrect or defective.
  • If applicable, we will provide a prepaid shipping label.

Processing Time

  • Refunds and exchanges are processed within 3–14 business days after receiving the return.
  • Depending on your bank or payment method, refunds may take additional time to reflect.

Contact Us

If you have any questions, feel free to reach out via Contact us Page or request a return below.

Return Request